No products in the cart.
Last Updated: 29-07-2024
At idiibi, we strive to provide high-quality cloud services to meet your business needs. We understand that circumstances may change, but we want to clarify our policy regarding refunds to ensure transparency and fairness for all our customers.
All sales of our cloud services, including but not limited to subscriptions, pay-as-you-go plans, and other services, are final. We do not offer refunds, credits, or exchanges for any services provided, including in cases of:
We are committed to customer satisfaction and will consider exceptions on a case-by-case basis in the following situations:
If you believe an exception should be made, please contact our support team within 30 days of the issue's occurrence. Our team will review your request and provide a resolution within a reasonable timeframe.
Our cloud services are covered by a Service Level Agreement (SLA), which outlines our commitment to service availability and performance. Please refer to our SLA documentation for details on uptime guarantees and any applicable compensation for service interruptions.
We reserve the right to modify or update this refund policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.
If you have any questions or concerns about our refund policy, please contact our support team at support@idiibi.com.
By clicking the button, you are agreeing with our Term & Conditions